Privacy Policy

SwissVignette Center, operating this online platform, is committed to protecting the privacy of visitors and users of our site and services. This policy outlines how we collect, use, disclose, and protect your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection regulations.

What Data We Collect

We may collect various types of personal data from you when you use our service or visit our site. This includes information you provide directly to us, such as:

• Contact information: Your name, email address, phone number, and physical address.
• Vehicle information: Details necessary for the purchase or registration of a vignette, such as vehicle type, license plate number, and country of registration.
• Payment information: Details required to process payments for services, although we do not store full payment card details on our servers; these are processed by secure payment gateways.
• Transaction details: Information about the products and services you purchase from us.
• Communication data: Records of your correspondence with us.

We may also collect data automatically as you interact with our site, such as:

• Usage data: Information about how you use our site, including pages visited, time spent on pages, and navigation paths.
• Technical data: Your IP address, browser type and version, operating system, and device identifiers.

How We Collect Your Data

We collect data through several methods:

• Directly from you: When you register on our site, place an order, fill out forms, or communicate with us.
• Automatically: Through cookies, log files, and other similar technologies as you browse our site.

How We Use Your Data

We use the personal data we collect for the following purposes:

• To provide and manage our services: Processing your vignette orders, registering vehicles, providing updates, and delivering purchased items.
• To process payments: Completing transactions for the services you request.
• To communicate with you: Responding to your inquiries, providing customer support, and sending service-related notifications.
• To improve our services: Analyzing usage patterns to enhance site functionality, user experience, and service offerings.
• For internal business purposes: Data analysis, auditing, fraud prevention, and other operational activities.
• To comply with legal obligations: Meeting requirements from authorities or laws.

Legal Basis for Processing (under GDPR and similar laws)

We process your personal data based on the following legal grounds:

• Performance of a contract: Processing necessary to fulfill the services you have requested (e.g., processing your order, delivering a vignette).
• Legitimate interests: Processing based on our legitimate business interests (e.g., improving our services, preventing fraud), provided these interests are not overridden by your data protection rights.
• Legal obligation: Processing necessary to comply with legal requirements to which we are subject.
• Consent: In specific cases, we may rely on your consent for certain processing activities (e.g., sending marketing communications if you opt-in), which you can withdraw at any time.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. We store your data on secure servers and use encryption and other security technologies where appropriate. However, no internet transmission or electronic storage is entirely secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it. The retention period may vary depending on the type of data and the purpose of processing.

Sharing Your Data

We may share your personal data with third parties in the following circumstances:

• Service providers: We may share data with trusted third-party vendors and service providers who perform services on our behalf, such as payment processors, shipping companies, and IT service providers. These parties are required to process data in accordance with our instructions and applicable laws.
• Authorities: We may disclose your data when required by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

We do not sell or rent your personal data to third parties for their marketing purposes.

Your Data Protection Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data, including the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request the deletion of your data under certain circumstances.
• Restriction: Request the restriction of processing of your data under certain circumstances.
• Objection: Object to the processing of your data based on legitimate interests or for direct marketing.
• Data portability: Receive your data in a structured, commonly used, and machine-readable format and transmit it to another controller.
• Withdraw consent: If processing is based on your consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us using the contact information provided below. You also have the right to lodge a complaint with a supervisory authority.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to function effectively, improve user experience, and analyze site usage. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings.

Links to Other Websites

Our site may contain links to third-party websites. This privacy policy applies only to our site and services. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

SwissVignette Center
Rue de Lausanne 45,
1201 Geneva,
Switzerland